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Terms and Conditions

General Terms and Conditions for

On this page you will find the general terms and conditions of , as made available by Maison des Soeurs . In these general terms and conditions we indicate under which reservation we offer the information on our website to you.

Intellectual property

The use of the information on this website is free as long as you do not copy, distribute or otherwise use or misuse this information. You may only reuse the information on this website in accordance with the regulations of mandatory law.

It is not permitted to reuse text, photo material or other materials on this website without express written permission from Maison des Soeurs. The intellectual property rests with Maison des Soeurs.

For the prices on our website, we strive for the most accurate representation of reality and the intended prices. Errors that arise and are recognizable as programming or typing errors, never form a reason to claim or assume a contract or agreement with Maison des Soeurs.

Maison des Soeurs strives for a website that is as current as possible. If, despite these efforts, the information or content on is incomplete or incorrect, we cannot accept any liability.

The information and/or products on this website are offered without any form of guarantee and/or claim to correctness. We reserve the right to change, remove or repost these materials without prior notice. Maison des Soeurs accepts no liability for any information contained on websites to which we refer via hyperlinks.



Should these general terms and conditions change, you will find the most recent version of the disclaimer of on this page.

Privacy Policy

Maison des Soeurs, located at Gentsestraat 46, 2587HV, The Hague, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Gentsestraat 46, 2587HV, The Hague

Personal data that we process
Maison des Soeurs processes your personal data because you use our services and/or because you provide them to us yourself.

Below you will find an overview of the personal data that we process:
- First and last name
- Phone number
- E-mail address
- Bank account number

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.

For what purpose and on what basis we process personal data
Maison des Soeurs processes your personal data for the following purposes:
- Handling your payment
- To be able to call or e-mail you if this is necessary to be able to carry out our services
- Inform you about changes to our services and products
- Offer you the option to create an account
- To deliver goods and services to you

Automated decision making
Maison des Soeurs makes decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of Maison des Soeurs).

Maison des Soeurs does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected.

Sharing personal data with third parties
Maison des Soeurs only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use
Maison des Soeurs only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.

View, modify or delete data 
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Maison des Soeurs and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Maison des Soeurs would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link:

How we protect personal data
Maison des Soeurs takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via

Return Policy

Items purchased at Maison des Soeurs can in most cases be returned within 14 days of receipt. During this period, you can try and evaluate the products as you would in a physical store. When you want to return a product, it must be in the same condition as when you received it, without any damage. You may remove products from the packaging unless the packaging is sealed.
If you choose to return products, we ask you to report this in advance by filling in the return form on our website or by using the withdrawal model below. You can also inform us by sending an email to:

Please note that you must return products within 14 days of informing us.
After we have received your return, we will start assessing the returned items and processing your refund. The money will be refunded to the original payment method you used during the purchase, unless otherwise requested. The amount will be refunded within 14 days. The shipping costs for the return are for your own account, and amount to a maximum of 10.

Items that cannot be returned:

  • Services initiated with the buyer's consent. such as: Haircuts, hair coloring, all  treatments provided by the relevant hairdresser of Maison des Soeurs,  all treatments related to manicures and pedicures.

  • Products Custom Made to Buyer's Specifications

  • Perishable goods or products with a limited shelf life

  • Products that cannot be returned after they have been shipped for hygienic reasons  open

  • Products that are delivered sealed and that cannot be returned with a  opened seal

Warranty and complaints


We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.


It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

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